Refund Policy

1. Guarantee Period & Eligibility

Our 7-Day Money-Back Guarantee applies to all newly registered subscriptions (1 Month, 3 Months, 6 Months, and 12 Months). You may request a full refund within 7 days of your initial purchase date under the following conditions:

• Technical Stream Incompatibility: Constant stream failure or server interruptions that our technical support team is unable to resolve within 48 hours of reporting.
• Duplicate Billing: Accidental double transactions or system billing errors.
• Supported Hardware Incompatibility: Complete inability to establish connection on officially verified devices (Firestick, Android TV, Smart TV) despite following our guided setup.

2. Non-Refundable Circumstances

To protect against fraudulent subscription abuse, refunds are not granted in the following scenarios:

• Requests submitted after the 7-day guarantee window has expired.
• Slow or unstable local internet connectivity (IsraelStream requires a minimum broadband speed of 25 Mbps for HD and 50 Mbps for 4K streams).
• Simultaneous multi-device streaming violation (standard accounts permit one active screen connection at a time).
• Purchases made with the express intent of temporary viewing for a single isolated sporting match or event.

3. How to Request a Refund

Requesting a refund is simple and hassle-free:

4. Refund Processing Time

Once approved, refund transactions are processed within 24 to 48 business hours. Funds are automatically returned to your original payment method (Credit Card, Debit Card, or Crypto provider), typically appearing in your statement within 2 to 5 business days depending on your bank’s clearance cycles.